National Occupational Standards

“Call Centre Customer Representative (Level 4)” and “Call Centre Team Leader (Level 5)” National Occupational Standards, arranged by our association, are issued in 29.05.2013 dated and 28661 numbered Official Gazette.

 

Issued Standards:

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Call Centre Customer Representative (Level 4)

Call Centre Team Leader (Level 5)

 

What does National Occupational Standard mean?

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National occupational standard is the minimum norm that indicates the required knowledge, skills, attitudes and behaviours accepted by MYK for a profession to be performed successfully. Form and content of the professional standards are determined by MYK Executive Board in accordance with international practices; all studies on occupational standards must comply with this form and content. 

 

National Occupational Standards

 

• It is based on business analysis.

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• That all the social parties participate in the process actively and share comment and contributions is a must.

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• It clearly states the primary tasks that individuals are expected to perform; knowledge, skills and behaviours that individuals must have; besides, include the features that must not be carried in professional life, as well.

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• It represents the national competence levels and these levels are determined in accordance with international competence levels. 

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• They include the legislation on health, security and environment protection, as well as administrative and technical requirements regarding to the professional area. 

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• These standards are written clearly enough so that employers, employees, interns and students can understand easily.

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• They encourage individuals to improve themselves and build their career in accordance with the lifelong learning principle.

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• They do not include any explicit or implicit discriminative content.

 

What are the Benefits of National Professional Standards?

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For Employers:

 

• Awareness of the required knowledge and skills that a potential employee should have decreases the risk of employing an unsuitable candidate and losing time and money.  

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• Employing people who have required knowledge and skills, and can adapt to changing conditions enhances the competitive power of the employer.

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• In human resources management, these standards provide important inputs in many areas such as recruitment, job description, and determination of skill-competence gaps, planning of on-the-job trainings, performance evaluation, career consultancy and guidance.

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• Extending qualified labour employment with national competence certificates promotes offering higher quality products and services to consumers.  

 

For Individuals:

 

• Professional standards indicate the required knowledge, skill and competences that individuals should have in order to perform a task successfully and sufficiently as to be accepted by employer.

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• The certificate, which is acquired with a professional knowledge-skill assessment examination based on professional standards, enables individuals to display the knowledge and skills they have.

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• Professional standards guide individuals in terms of what they should learn in case of learning a new profession or changing profession, on which level their knowledge-skills gap is, and thus, how they should develop themselves.

 

For Trainers:

 

• Professional standards give information about required knowledge, skills and competences that the labour force which is needed in professional life should have.

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• That such training programmes as professional training, change of professions, career development etc. are arranged within this frame enable individuals to get training in accordance with the professional standards recognized by professional life. 

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• Trainers know what they should teach.

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• These standards establish strong ties between training and professional life; hence, it enables professional life to participate in and contribute to training.