Service Standards

EN 15838 Customer Contact Centers Standard

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• Information References (Referenced Standards)

• Terms and Definitions

• Management Strategy and Policy

• Customer Representatives

• Infrastructure

• Processes

• Customer Satisfaction

• Social Responsibility

 

ISO 9001 Quality Management System

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• Information References (Referenced Standards)

• Terms and Definitions

• Quality Management System

• Management Responsibility

• Resource Management

• Product Realization

• Measurement, Analysis, and Improvement
   

ISO 10002 Customer Complaint Management Standard

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• Information References (Referenced Standards)

• Terms and Definitions

• Guiding Principles

• Complaint Handling Framework

• Planning and Design

• Operation of Complaint Handling Process

• Maintenance and Improvement
   

ISO 27001 Information Security Management System

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• Security Policy

• Information Security Organization

• Asset Management

• Human Resources Security

• Physical and Environmental Security

• Communication and Operation Management

• Access Control

• Information Systems Acquisition, Development, and Maintenance

• Information Security Incident Management

• Business Continuity Management

• Compliance
   

OHSAS 18001 Occupational Health and Safety Management System

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• Information References (Referenced Standards)

• Terms and Definitions

• OHS Management System Elements

• Implementation and Operation

• Management Review
   

SA 8000 Social Responsibility Management System

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• Planning

• Implementation

• Control
   

ISAE 3402 Technical and Financial Assurance Report

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• Planning

• Evaluation

• Reporting